Loading... Please wait...

Site Information

Shipping & Returns



 ModernDomicile Shipping and Returns Policies

Shipping

We offer free curbside shipping for purchases over $75  within the 48 contiguous states. 

If you require a different level of service, an additional charge will apply.  please contact us so we can provide you with a quote.

The other levels of service we can provide include, but are not limited to;

  • Inside Delivery – Threshold: Our Delivery Team  will deliver item(s) into the first dry area at your location (front door to home, apartment/office building or garage).

  • Inside Delivery & Setup – Our Delivery Team will deliver item(s) into your house, apartment or place of business and perform  setup.

  • White Glove - Our Delivery Team will deliver item(s) into your house, apartment or place of business, perform  setup, and remove all debris.

 

In some instances, due to various factors , we may deem some items to be oversized or require special handling. 

In those instances, this will be noted on the product details and additional charges may apply.

All shipments outside the U.S.A. are subject to taxes, duties and other ancillary charges in the destination country and are the responsibility of the purchaser. 

Due to the varied factors that go into computing international charges, it is best that the customer contact us for a refined delivery charge, based on the level of service required.

Risk of Loss

Risk of loss shall transfer to customer upon delivery of goods to a common carrier, customer, or customer's Agent(s). Claims for shortages, damages or discrepancies must be made in writing within two (2) days of delivery. If the goods delivered to the customer fail to conform to this contract or to any express or implied warranty, ModernDomicile shall replace the goods at the original destination and shall furnish instructions for the disposition of nonconforming goods, provided that ModernDomicile is promptly notified in writing of such nonconforming or defect. The customer's sole remedy of any breach of this contract, or to any express or implied warranty, shall be to secure replacement thereof. ModernDomicile shall not in any event be liable for the cost of any labor expended on any such goods of for any special, direct, indirect, incidental or consequential damages to anyone by reason of any breach of this contract or of any express or implied warranty.  ModernDomicile retains the right not to ship goods to a specified address due to carrier specified restrictions or other reasons, and will issue a full refund in those situations.

Returns Policy

AUTHORIZATION All returns of goods to ModernDomicile must be authorized in writing by ModernDomicile and credit is subject to inspection The Buyer must request in writing a return authorization within two (2) days of receipt of the goods. Certain returns may not be authorized, and all returns are subject to a minimum of 25% re-stocking and re-packaging fee. All returned goods must be in their original packaging and all parts must be included. If the client wishes to exchange the returned product directly with the delivery truck, then both the client and the returned product must meet the delivery truck at the designated point of sidewalk delivery to execute said exchange. All returned merchandise is subject to inspection by ModernDomicile and/or the manufacturer before credit is given. For defective or damaged goods the Buyer must request in writing a return authorization within two (2) days of receipt of the goods. For non-defective goods the Buyer must request in writing a return authorization within thirty (30) days of receipt of the goods. CUSTOM AND SPECIAL ORDERS Custom orders, such as COM (Customer's Own Material) and Special Orders, cannot be returned for credit. If the customer claims the item is defective, the manufacturer will either replace the item, repair it in the field, or repair it at their facility. PACKAGING An authorized return must be properly packed in the original carton if possible. If the original carton or packaging is not available, substitute packaging similar to that of the manufacturer will be accepted. In either case, ModernDomicile shipping and product identification labels must accompany the product. Authorized returns of non-defective items must be in new, re-saleable condition.

 

psst... you've left something behind.
to help make up your mind,
enjoy 12% off your entire purchase.

enter code KV2RYL68A02W at checkout
hurry this offer ends 1 week from today.