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Receiving, Inspecting and Accepting Deliveries


The receiver, the customer or an authorized agent, must be at the delivery location to accept the delivery. A re-delivery fee (equal to the original fee) will be charged if no one is available at the location to accept and sign for the delivery. Upon receipt of the order, the receiver must inspect all items for visible damage/defects and note concerns upon delivery receipt before signing. The receiver must also count the number of boxes or bags received and record that number on the driver's manifest. Some sealed boxes or bags may contain more than one item but should be counted as one box received. These can be checked ModernDomicileter the driver's departure. Any non-evident (inside the box) damage must be reported in writing to ModernDomicile within two (2) days of receiving your order. ModernDomicile will then make a claim against the delivery company and send a replacement of the goods damaged. The receiver must check the order carefully upon delivery. A signed delivery receipt represents the customer's acceptance of the complete order(s) as listed on the driver's manifest and delivery receipts. ModernDomicile and the delivery company are not responsible for missing cartons or bags unless noted on the delivery receipt or driver's manifest. All credit card holders agree to release ModernDomicile of liability for shortages when the receiver signs for the delivery.

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