Returns Policy
AUTHORIZATION
All returns of goods to ModernDomicile must be authorized in writing by ModernDomicile and credit is subject to inspection The Buyer must request in writing a return authorization within two (2) days of receipt of the goods. Certain returns may not be authorized, and all returns are subject to a minimum of 25% re-stocking and re-packaging fee. All returned goods must be in their original packaging and all parts must be included.
If the client wishes to exchange the returned product directly with the delivery truck, then both the client and the returned product must meet the delivery truck at the designated point of sidewalk delivery to execute said exchange.
All returned merchandise is subject to inspection by ModernDomicile and/or the manufacturer before credit is given. For defective or damaged goods the Buyer must request in writing a return authorization within two (2) days of receipt of the goods. For non-defective goods the Buyer must request in writing a return authorization within thirty (30) days of receipt of the goods.
CUSTOM AND SPECIAL ORDERS
Custom orders, such as COM (Customer's Own Material) and Special Orders, cannot be returned for credit. If the customer claims the item is defective, the manufacturer will either replace the item, repair it in the field, or repair it at their facility.
PACKAGING
An authorized return must be properly packed in the original carton if possible. If the original carton or packaging is not available, substitute packaging similar to that of the manufacturer will be accepted. In either case, ModernDomicile shipping and product identification labels must accompany the product. Authorized returns of non-defective items must be in new, re-saleable condition.
All returns of goods to ModernDomicile must be authorized in writing by ModernDomicile and credit is subject to inspection The Buyer must request in writing a return authorization within two (2) days of receipt of the goods. Certain returns may not be authorized, and all returns are subject to a minimum of 25% re-stocking and re-packaging fee. All returned goods must be in their original packaging and all parts must be included.
If the client wishes to exchange the returned product directly with the delivery truck, then both the client and the returned product must meet the delivery truck at the designated point of sidewalk delivery to execute said exchange.
All returned merchandise is subject to inspection by ModernDomicile and/or the manufacturer before credit is given. For defective or damaged goods the Buyer must request in writing a return authorization within two (2) days of receipt of the goods. For non-defective goods the Buyer must request in writing a return authorization within thirty (30) days of receipt of the goods.
CUSTOM AND SPECIAL ORDERS
Custom orders, such as COM (Customer's Own Material) and Special Orders, cannot be returned for credit. If the customer claims the item is defective, the manufacturer will either replace the item, repair it in the field, or repair it at their facility.
PACKAGING
An authorized return must be properly packed in the original carton if possible. If the original carton or packaging is not available, substitute packaging similar to that of the manufacturer will be accepted. In either case, ModernDomicile shipping and product identification labels must accompany the product. Authorized returns of non-defective items must be in new, re-saleable condition.
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